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FAQ

FAQ

  • Do you ship to my country?
    Yes we ship worldwide. If you cant find your country at the checkout please contact us and we’ll sort it out.

     

  • What is the return policy?
    You can return your unused (you can test it) product within 30 days after purchase if you decide you dont like it or it doesn’t fit you as expected.

     

  • How long is the warranty for your products?
    We offer a warranty of 1 year which will cover malfunction from production, but not accident or normal wear.

     

  • Do you offer customizations such as specific colors?
    Unfortunately we cant make custom colors but are glad to listen to what you want to see in the future.

     

  • Do you offer engraving?
    At the moment we can’t offer custom engraving in a time efficient way. We are looking into ways of doing so.

     

  • Where are you based?
    We are based in Stockholm, Sweden.

     

  • Where are the products made?
    Our production is located in Hong Kong with a partner that we have 100% confidence with.

     

  • My order has not arrived
    Send us an email and we’ll try to help you locate it.

     

  • I have received my watch but I want another color
    No problem, please follow the instructions on the returns & exchange  page and we’ll help you switch it.

     

  • I think my watch is broken
    Contact us and we’ll help you.

     

  • What is the difference between the automatic version and the normal version?
    The automatic versions has a mechanical movement that is powered by the movements of your wrist and the normal version is a robust quartz battery powered movement.

     

  • How do I change the straps?
    The straps are attached with a regular watch pin. Therefore all our replacements straps are compatible with all our watches as well as most replacements strap. (20mm width for normal version and 16mm for petit version)
    See the following instruction for how to change

     

  • What kind of finish do you use on your watches?
    The stainless steel version has a brushed finish and the gold version use an IPG gold plating with a brushed finish. It is an excellent plating which wont wear away.?It is stated under each watch which finish is used.
  • Do you offer gift cards?
    Currently no.

     

  • I want to buy as a gift to a different adress
    Yes, this is possible. There is an option in the checkout to ship to different adress. If you want us to not include an invoice in the package please state this in the message field.

     

  • I saw one of your watches in a photo but it is not listed on your site?
    We might have a sample left of that particular version, email us and we can have a look for you.

     

  • I have a store and I want to resell your products
    Awesome, please contact us and tell us a little bit more about your store.

     

  • What kind of crystal do you use on your watches?
    We use both mineral crystal and sapphire crystal for our watches. It is stated under attributes on the product page of all watches.